How do I return an item?

Return Policy

Return Policy The Short Version

Return policy varies by brand but must products are covered by this: 15% restocking fee, plus return shipping on remorse returns. Damaged or defective items are replaced at no cost to you. Customized and made to order products are not returnable. Note: Installed fixtures cannot be returned.

Damaged / Defective Merchandise

Damaged or defective items will be replaced at no cost to you. Photos are now required on ALL damaged or defective claims. Please include a photo of the problem and the box even if the box is undamaged.

If an item shows up damaged you must notify us within 7 days of receipt of your shipment. Freight/Truck deliveries must be noted before singing for the delivery.

Email or Fax (800) 361-9122 include your order number, product number and the nature of the problem. Replacement parts will be sent when applicable otherwise a replacement will be sent at no cost to you. Return labels will be sent to return the defective merchandise.

Remorse Merchandise Return

1) The fixture Must NEVER have been installed. Any signs of installation and no credit will be given.

2) Must be packed with all ORIGINAL boxes and packaging including plastic wrappings to protect the finish. If original materials are not available no credit will be given.

Please insure the return, you are responsible for any damage or loss during shipping.

Return requests to Email or Fax (800) 361-9122 include order number and product code.

Return request must be requested within 30 days of receipt.

Customize items are not returnable. Made to order fixtures (or customized) are not returnable.

Restocking fee on returnable items is 15%. Plus return shipping. Returns must be received within 30 days of RMA issue date.

Please note large fixtures and furniture items are very expensive to ship and you will be responsible for all shipping charges.

You will receive a return authorization number from us which depending upon the manufacturer can take 1 day to 4 days. You cannot return the item without this number. Returns sent without a return authorization: no credit will be given, products will not be return or delivery refused.

No employee is allowed to waive the restocking.

No Cancellation Fees*

You may cancel your anytime without cancellation fees as long as it has not shipped. 

Parts, replacement parts, replacement glass, extra chain, bulbs, unwrapped shades are not returnable.

Large quantities of items are not returnable. Special Orders or Project Quotations: When ordering large quantities or special orders for large projects, we suggest ordering a sample for evaluation, some manufacturers will not allow returns on large quantities.

If an item is received defective we can only replace the item or send parts. Replacements or replacement parts are shipped ground only. We are not responsible for additional fees you may incur from your installer.